Booking Conditions

Booking Information 

Useful information to guide you through the booking process. Please note that bookings with Andante Travels Ltd are accepted only in accordance with the terms and conditions set out in our full booking conditions below.

How to Book
You can book now on any of the tours listed on our website or in our brochure. We are happy to hold bookings on our tours without commitment for seven days. After this, we require a deposit to confirm your place (see right for deposit amounts).
Once the group travel arrangements have been confirmed we will be in touch. We will request your balance payments 12 weeks before the departure date and provide you with details on the guide lecturer, tour manager, hotel details, flights and general country information. You will also receive your luggage labels and field notes, detailing the archaeological sites you will visit on tour. Joining instructions and a list of the guests who will be traveling with you will be sent out 10-14 days before departure. Please note, if you are on a cruise, balances are due 84 days before departure.

Book by phone, email or online
A booking can be held for 7 days without commitment after which a deposit is required. For bookings made by telephone or email, payment can be made by card or cheque (payable to Andante Travels Ltd). You can pay securely online, via our website, in either sterling or dollars. We accept Visa, MasterCard and Visa Debit cards. For overseas payments, where the card is registered outside the EU, there is a charge of 2.5% of the transaction amount. Please note we do not accept post-dated cheques, nor do we retain your card details.

Deposits and final payments
$250 for tours costing up to $1500
$750 for tours costing between $1500 and $4500
$1250 for tours costing over $4500

Book now on any 2019 tour

You can book now on any of the tours listed on our website and brochure. You can secure a place on one of our tours with a deposit or pay the full balance up front. Please note, final balances are required twelve weeks prior to tour departure date and last minute bookings within twelve weeks require full payment.

We encourage guests to book early, the price in our brochures is the lowest price available. The closer to a tour departure, prices can go up due to flight and accommodation availability.

Changes and amendments
Please note that planning for some of these tours is still in progress and some details (e.g. sites, hotels, dates) may change over the coming months. We work hard with our expert guides to create the best possible archaeological tours, and will always consider including a site at a later date if we think it will improve or add greater insight to our journeys.

Committed to sustainable tourism

We work hard to ensure our visits have a positive impact on the ancient places we go to and have been awarded the top 5 star rating by AITO in recognition of our excellence when it comes to sustainable travel.
We are ANDANTE TRAVELS LTD, registered limited company no. 1969761. Registered offices: The Clock Tower, Unit 4 Oakridge Office Park, Southampton Road, Whaddon, Wiltshire SP5 3HT.

This information is correct as of Oct 2017.

Booking Conditions

Bookings with Andante Travels Ltd are accepted only in accordance with the terms and conditions set out below. In these Booking Conditions references to "you" and "your" include all persons on whose behalf a booking is made (or any of them). We are Andante Travels Ltd, registered limited company no. 1969761. Registered offices: The Clock Tower, Unit 4 Oakridge Office Park, Southampton Road, Whaddon, Salisbury SP5 3HT United Kingdom. Andante Travels is a subsidiary of Specialist Tours Ltd (company no. 08395250). Andante Travels is a member of AITO and holds ATOL number 3552 issued by the Civil Aviation Authority, which provides for your protection in the event of Andante’s insolvency. The price of our air holiday packages includes the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices.

Your holiday contract
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice. Once you have received your confirmation invoice, it is your responsibility to check that the information and booking details, including the spelling of all passenger names, as stated on your invoice are correct and match the passport details. If any of the details on the confirmation invoice are incorrect, you must notify us immediately. We will pass on any additional charges incurred as a result of these details not being correct. We reserve the right to refuse to accept and/or not proceed with any booking at any time at our sole discretion.

Book by phone, by email or online
For bookings made by telephone or email, payment can be made by card or check (payable to Andante Travels Ltd). You can pay
securely via our website, in either sterling or dollars. We accept Visa, MasterCard and Visa Debit cards (American Express accepted for all payments in $). There is no credit card fee for guests. We do not accept post-dated checks, nor do we keep your card details.

Our price promise
It is our principle that the earlier you book, the lower the price you pay. When we launch our new holidays our lowest prices are made available to give you the very best value for money. It pays to book early as prices can increase as the departure date approaches.

Programme changes
For the vast majority of our tours, the program will be exactly as described in the brochure. Occasionally we do make changes to the order or number of visits. This is usually due to opening hours, or in order to include a reopened site or museum. We always tell guests in advance of any changes.

Insurance
We strongly recommend that all travellers are covered by comprehensive travel insurance and do not travel against medical advice.
You should organise it immediately when you book, to ensure you have cover against possible cancellation charges, medical
treatment and repatriation.

Balance payment
Balance payments will be requested 12 weeks before you depart for all tours and we will then send you practical information regarding the tour, flights, hotel and joining instructions.

Cancellation by you
In the event of cancellations the charge which will be made varies with the amount of time between Andante Travels receiving your
written cancellation and the tour departure date. The charges made for our tours are as follows:
• Up to 84 days before departure date: deposit
• 83 – 63 days before departure date: 35% of tour cost
• 62 – 42 days before departure date: 55% of tour cost
• 41 – 21 days before departure date: 75% of tour cost
• 21 days before departure date: 100% of tour cost.
Penalties are also levied on the single supplement. Insurance is recommended.

Cancellation by us
If we have to cancel your holiday before the date of departure, you will have the choice of taking an alternative holiday (and paying
or receiving a refund/credit in respect of any price difference) or accepting a full refund of all monies paid.

Financial protection
Flight inclusive tours: we hold an Air Travel Organiser’s Licence issued by the CAA (ATOL No. 3552) which provides for your protection in the event of Andante’s insolvency. The price of your air holiday packages includes the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

Not all holiday or travel services offered and sold by us will be protected by the ATOL scheme as explained below.

Tours without flights arranged by us: The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Andante Travels Ltd, and in the event of their insolvency, protection is provided for the following:

1. non-flight packages and
2. flight inclusive packages that commence outside of the EU, which are sold to customers outside of the EU.

ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if you are abroad. Please note that bookings made outside the EU are only protected by ABTOT when purchased directly with Andante Travels Ltd.

In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.

You can access the The Package Travel and Linked Travel Arrangements Regulations 2018 here: https://www.legislation.gov.uk/ukdsi/2018/9780111168479/contents



AITO quality charter
Andante Travels is a member of the Association of Independent Tour Operators. The Association represents Britain’s leading
independent tour operators and encourages high standards of quality and service. Andante Travels abides by the Association’s
Code of Conduct and adheres to the AITO Quality Charter which can be viewed on www.aito.com. Visit the website to find out more about the Association or call 020 8744 9280.

What’s included
• Expert Guide Lecturer
• Tour Manager (with all groups of 15+)
• 3 - 5* Accommodation
• Dinners including tea/coffee after dinners
• Field notes, tips, entrance to all sites in the programme

Data protection act
Any personal data that you provide will be held securely and for the purpose you have provided it, in accordance with the Data
Protection Act 1998. We may need to disclose personal data to a third party including countries outside the European Economic
Area (EEA) for the purpose of providing your holiday. In addition, your data may be disclosed to regulatory bodies or public authorities such as customs or immigration for the purposes of monitoring and/or enforcing compliance with any regulatory rules/codes; and it may be used for marketing, offering renewals, research and statistical purposes and crime prevention.
We are ANDANTE TRAVELS LTD, registered limited company no. 1969761.
Registered offices: The Clock Tower, Unit 4 Oakridge Office Park, Southampton Road, Whaddon, Salisbury, SP5 3HT.
New York Office: 271 Madison Avenue, Suite 904, New York, NY 10016.

Please note: We are committed to the on-going training of our staff and this may involve the recording of telephone conversations.

Last revised May 2018.
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Data Protection
In order to enable us to process and fulfil your booking, we will ask you to provide us with personal information including, but not limited to, name, address, email address, telephone number, details of group members that are travelling, we well as any special needs, health, medical, mobility or dietary requirements. Andante Travels Ltd is the data controller of any personal information that you provide to us under the General Data Protection Regulation 2016/679 and the Data Protection Act 2018.
In order to ensure that your holiday is appropriate for your specific needs that you have disclosed to us, for example, a medical condition or reduced mobility, we or the suppliers of your travel arrangements may require further details. We will ask for your explicit consent to collect and share this information as necessary with the suppliers of your travel arrangements in order to fulfil your booking.

We may pass personal information that you provide to us (including health and mobility information as explained above) on to relevant suppliers of your travel arrangements such as airlines, hotels, transport companies and local tour operators and destination management companies as necessary to fulfil your contract with us.

If you travel outside the European Economic Area (EEA), your personal information may have to be sent to suppliers and other third parties outside the EEA where controls on data protection may not be as strong as the legal requirements in this country. This may also apply to any sensitive information that you give to us such as details of any health issues, disabilities or reduced mobility. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot properly effect your booking. We will ensure that adequate safeguards are in place before transferring any of your personal information outside of the EEA.

For other details of how we may use your personal information and your rights in relation to your personal information, please see our see our Privacy Policy: https://www.andantetravels.com/9_Privacy-Policy.html for further details.

Promotional Material
Andante Travels Ltd reserves the right to use any photographs and images for Legitimate Interest to promote future holidays taken on a holiday by its employees or forwarded by any person on the holiday or connected to the holiday, on its website, in its social network marketing activities or for use in any other relevant promotional material. Should you wish not to be included in any photographs or videos, please inform a member of staff prior to holiday departure.